1. Bookings and prices

The price shown when you book is fixed for the service, property size and extras you select. If the property is significantly larger or in a much worse condition than described, we will tell you before starting and agree any change with you. You can decline and we will leave without charge beyond a reasonable call-out fee.

2. Payment

You can pay by card when booking or on the day. Card payments are processed securely by Stripe; we never see or store your full card number.

3. Changes and cancellations

You can change or cancel free of charge up to 48 hours before your booking. Within 48 hours we may charge up to 50% of the booking price, and up to 100% if we arrive and cannot get access.

4. Access, utilities and parking

Please make sure we can get in at the booked time and that electricity and hot water are on. Parking or congestion charges needed to reach your property may be added at cost, and we will tell you in advance.

5. Re-clean guarantee

If you are not satisfied with an area we cleaned, tell us within 48 hours (72 hours for end of tenancy cleans) and we will return to re-clean it free. The guarantee does not cover areas that were inaccessible, damage that existed before the clean, or wear and tear that cleaning cannot remove.

6. Liability

We carry public liability insurance. Please tell us within 48 hours if anything is damaged during a clean. Nothing in these terms limits your statutory rights as a consumer.

7. Contact

Email hello@dustiro.com or call the number on our website.

Last updated 25 Sep 2026

Terms and conditions